Terms & conditions
Please read through out terms and conbitions
Terms and conditions of booking with limited company Experience Ukraine
To secure a place on your tour, you will need to pay a non refundable deposit of £400 per person, unless advised otherwise. We’re flexible in how you can do this, so you can choose from one of the following options:
Book online via the relevant tour page
Or Transfer the deposit directly into our company account.
Or Send a cheque to Experience Ukraine Ltd. 1, Hill Cottages, Pontrilas, HR2 0BL
We advise you to contact us directly before you book one of our tours.
We will also need you to complete a booking form with your personal details, which will be needed before your booking is fully confirmed.
If you would like us to arrange anything before or after tour and advise on your flights, we can do it for you for a small fee. Once we have received your deposit we will send you full confirmation of your booking as well as other information regarding the tour that you booked. The full balance for your tour will then be payable 8 weeks (60 days) before departure. Final balance can only be paid by direct bank transfer. We do not accept any debit or credit card payments. We only use PayPal for paying deposits.
When you book with us, all of the monies paid to us are held in account and only released to us when your tour has been completed. This means that you are fully financially protected should any problems occur.
Travel and Medical insurance.
Experience Ukraine has own public Liability Insurance.
Please make sure you obtain your own Medical and
Travel insurance in case of tour cancellation.
If booking is cancelled by the client more than 60 days before departure, the company will retain the client’s deposit only. If the client decides to cancel 59 days prior departure, the client is obligated to pay full balance of the tour previously booked.
If the company decides to cancel a tour due to Covid restrictions or an unsafe situation in the country where the tour is happening, the company will refund all funds that were paid by the client minus payment processing fees. (For example, if the client paid deposit of £400 via Paypal, the company receives only £380 after Paypal fees, and in this case £380 is going to be refunded to the client.) We may also offer in some circumstances to transfer deposit to other group tours run by our company.
We place the utmost importance on your safety and we only run tours in circumstances where we believe that it is safe to do so. You may find that during the time the tour is offered, Foreign and Commonwealth Office Advice may advise against non-essential travel to that country because of the general Covid situation. However, in our experience, much of such blanket approach does not reflect the real risk or true situation in the country, and we have seen such advisories being applied even when the situation in the country has been at the Green level. We make our assessment of the situation by communicating directly with our partners on site and local agents. If you decide not to travel because of FCO advice, unfortunately we will not be able to offer you a refund.